Lead Times

How long until your items are ready to wear.

All pieces ordered from the website are handcrafted. Lead times can vary depending upon whether you order from the RTW or bespoke collection. 

Please note that bespoke and customised jewellery is prioritised by order of special event date. For weddings, I try my best to meet hair trial dates. 

For Ready to Wear items, you will receive your item between 1 – 3 days depending on your shipping selection at check out. This is all depending on stock levels, if a product you have your heart set on is showing as out of stock and you need it in a hurry, please contact me to find out the exact lead time or alternatively if there is no rush place your order and I will confirm delivery timescales once the order has been processed. 

For Bespoke/commissioned pieces, if no further modifications are needed, you can expect to receive your piece between 6-8 weeks of making deposit and agreeing to commission contract. 

If you need a rush order, contact me at info@kalawayacollections.com

Delivery 

Shipping and delivery times for across the world.

UK and Worldwide delivery services and rates refers to Ready to Wear Orders in Stock. Most packages will be sent as Tracked or Tracked & Signed For.

UK Orders:

All KW Collections jewellery pieces are posted within the UK by Royal Mail postal service.  

For all orders under £100, the postal fee charges above are applied depending on the method you select at checkout. Free shipping is applied for orders over £100 (applies to UK and Europe orders only). 

International Orders: 

International deliveries can take up to 10 working days to arrive. All international orders will be sent via Royal Mail International services. Kala Waya Collections cannot be responsible for any delays once items are in the possession of the postal company. Any customs charges or import taxes are the responsibility of the client/customer. Please be aware of your country’s fees on receiving the parcel.

For Ready to Wear (RTW) orders through the online boutique, these items can be shipped to be delivered to you within 1-5 days depending on the shipping method that you choose at checkout. If items are not in stock, you will be notified at point of browsing. 

For customization orders, please allow between an estimated 2-4 weeks for your item to be made. You will be notified of shipping date. Once I have an idea of what you require, I will notify you of the individual jewellery piece lead time.  Lead time depends on the complexity of design, the changes you require in the design to make it unique to your style and if materials are in stock.

If using full KW Experience bespoke service, please allow an estimated 6-8 weeks from consultation and approval of commission to the jewellery piece being handcrafted. You will be notified of shipping date. 

Bespoke and Customised orders will have individual lead times. Once each piece is handcrafted and to the satisfaction of the client, you will be notified of estimated shipping date. 

For further information on delivery times, methods and more please see my full terms of sale. 

Returns

What to do should your item not be perfect for you.

Kala Waya Collections aims to exceed your expectations and hope you would be happy with your order. It is understandable that on the odd occasion this may not be the case and there is a commitment to ensure that this can be resolved in the best way for you. If any item is damaged or faulty, please do let me know within 5 days of receipt with photos so specify what the issue is.

Exchanges and Refunds are accepted for jewellery in the Ready to Wear (RTW) Lines. You must send notification via email with 14 days of receipt of item. If exchange or refund agreed, send back item back within 7 days. Item must be in its original, unused condition in KW Collections packaging. If items are not in their original condition a refund would be refused and the item returned to the customer. 

Bespoke orders and customisations orders that meet the brief agreed, cannot be refunded or exchanged due to the fact that these items are handcrafted to your specifications.

For further information please refer to my Terms of Sale.