How do I contact your brand if my question isn’t answered here?
Feel free to pop your question in the question box at the bottom of this page, I endeavour to respond within 24-48 hours.
Alternatively, please email directly to info@kalawayacollections.com and this will be responded to in 24-48hrs. You can also give me a ring or send a Whatsapp message.
Thank you x
Products
All Kala Waya Collections jewellery is lovingly handcrafted by designer Niki in London, UK.
If you reside in London, arrangements can be made for you to try on jewellery samples, if available. Most pieces are made to order therefore availability to try may be limited. You may be asked to book an appointment for a bespoke consultation to see collections and chat through options.
I also exhibit at a few wedding fairs, other shows and events during the year. Keep checking my events page from time to time to see where I’ll be at next! Make it a ladies’ day out.
Rose gold, coppery tones and gold tones are the signature colours of Kala Waya jewellery. Some of my pieces can be recreated in silver to suit your style. Silver metal is either plated, silver filled or sterling silver. Happy to listen and discuss your ideas, get in touch.
Yes. I also use some techniques in porcelain or polymer clay, flower making from luxury fabrics and beaded and goldwork embroidery.
Every piece in the Ready to Wear range can often be customised. Customisations can be made to height, shape, colour, length. For example, if you require a longer hair comb, this could be done. If you needed an altered length to a necklace, this could be adjusted.
Be mindful that if changes requested are extensive, then your request likely sits within my Bespoke commission service which has a different process and lead times. See KW Bespoke to understand the difference between a customisation and a full bespoke order.
Currently I only hand make birdcage veils. Birdcage veils are otherwise known as a blusher veil, bandeau veil, Russian or French veil. It is a short veil that covers part of the face. There are many variations in how these can be made to suit you often relying on the shape of your face, hairstyle, your dress or outfit and whether you want a modern, classic or vintage look. Embellishments for these types of veils are endless.
These veils are simply GORGEOUS. Period.
If you are interested in creating your own unique bird cage veil, go ahead and email, call or Whatsapp me to discuss.
Absolutely! Gift certificates are a great idea, click here to find out more.
All KW Collections pieces arrive beautifully packaged in our signature boxes or lovely cotton pouches. Appropriate for gift presentation. Check out packaging information here. If you require something extra, let me know.
Exclusive discounts, sales and give-away are offered from time to time during the year. You won’t want to miss it.
For NHS workers, there is a fixed 20% discount on all Bespoke orders and a 10% discount for RTW lines. It’s important to show appreciation to my healthcare colleagues for their hard work.
I source and use high quality handpicked materials and embellishments to make luxury jewellery pieces that will make you feel like the Queen you are.
Handcrafted jewellery is intricate and delicate by nature. Metals may tarnish over time. To prolong the wearability of your jewellery piece, please refer to jewellery care guide.
KW Collection Lines
Kala Waya Collections brand is all about enhancing beautiful Queens and promoting a sense of sophistication with its jewellery whether in a chilled setting such as lounging at home or out for brunch with the girls to getting glammed up for extra special events such as weddings or galas.
The three jewellery lines of Kala Waya Collections are: All Season, Luxury and Limited Edition. Jewellery within the All Season Line can be worn every day from lounging, from work to weekday dine out with your beau. The Luxury Line has mostly our bridal and special occasion jewellery, these pieces are a bit more intricate and the embellishments a bit more luxurious. Limited Edition offers pieces that are exclusive and may be advertised as a one off or offered a select number of times a year in limited quantities. Limited edition jewellery or products appear in flash sale offers.
All Season and some jewellery from the Luxury Line are available to purchase in the Ready to Wear (RTW) Shop.
Bespoke Work
Creating jewellery unique to the client is the main service of Kala Waya Collections. There is nothing more inspiring than having free rein to express your unique individual style no matter how subtle, sparkly or eye-catching. My number one goal is to ensure that your hair jewellery accentuates your coils, kinks, locs or curls and hair style chosen, in the most elegant way. I got you Queen, whether your personal style is bohemian, modern, chic or classic. Matching body jewellery sets such as earrings, necklace or bracelet can also be handcrafted. Bespoke items are priced according to time and materials with a small design surcharge. I want to ensure that clients are happy with the process and their commission. Photos and videos of your piece during the making process will be sent so that you know exactly what you are getting!
Please see full information about bespoke service in KW Luxe Bespoke Experience and fill out the KW Collections Get Started form if interested in finding out more.
Good news! Consultations are absolutely free.
Have some ideas of what you want for a jewellery piece. Equally important, think about what you would not want in your design. Feel free to bring your wedding dress, bridesmaid dress, a swatch of fabric or any images that get you really inspired!
If you have nothing to bring, it’s no worries! We can still put our brilliant brains together and come up with a design that was absolutely meant to be for you.
Choosing hair and body jewellery that is personal to your style is a lovely moment to be cherished long after the event has gone. It is understandable that you want to get this right. It’s always nice to have the opinions of those closest to you when planning aspects of your wedding or special event, however too many opinions can get confusing. I would recommend bringing along 2-3 people who’s opinion you value most. If you want to come alone then this is also fine. Most face to face consultations are held in a relaxed public space.
Yes, sure you can. Feel free to share and tag Kala Waya Collections on social media.
Please notify within 48 hrs if you wish to cancel or reschedule a consultation. Please note, if you fail to arrive within 15 minutes of your face to face consultation time without any communication, your consultation will be cancelled.
Once we agree your final design post consultation, you will be sent a quotation for commissioned work with further instructions. Deposit is 30% and payable by card on this website, PayPal, by bank transfer or cash in person. For more information go to my KW Experience page.
For more information, please refer to KW Luxe Bespoke Experience page and the Terms and Condition of Sale.
I am delighted to work with international clients. We start with a video consultation and move forward from there.
Ordering
Online orders are accepted through the website. You can also book an appointment for bespoke work on this website.
All of the pages where you enter your card and payment details are hosted on a secure server with a premium SSL certificate so you can rest assured your payment details are completely safe.
If you are ordering hair or body jewellery as a gift for someone else, please ensure you enter your own name and address in billing details and the recipient’s name and address in delivery details.
All our invoices are enclosed with your order as proof of purchase. If you would like to request that the invoice is sent directly to you and NOT enclosed with the order, please type this in the comments box when you place your order or email me after you have placed your order to let us know.
Items that are out of stock can still be ordered. Drop me a line and I’ll be able to notify you of when you’d be able to receive item. Out of stock items may carry a slightly longer delivery time as each piece needs to be handcrafted.
Card payments and Paypal is accepted online. Cash payments only applies to some bespoke arrangements. Cheques are not accepted. For further information on payment options, refer to my Terms of Sale.
In most cases, an order can be amended, but if the order has already been processed and sent, then this may not be possible. Please send an email and I’ll try my best to help.
I am happy to serve clients/customers from all over the world, specifically in locations which support tracked mail. I have a special relationship with my Caribbean Queens and would love to build more connections in this part of the world. Shipping pricing may vary based on your final shipping destination. Custom duties and taxes are the responsibility of the buyer. Refer to the delivery page and Terms of Sale for more information on timeframes.
As Kala Waya Collections is a London based brand, product prices are shown in Pounds (GBP) by default. Use the currency selector on the top of the page to show additional currencies.
If you choose to purchase in GBP as an international buyer, your price will be converted into your country currency by your credit / debit card provider at the time of purchase. If you need guidance on the current exchange rates you can find this at www.xe.com.
Please check your junk and spam folders; this is the most common reason for not receiving emails. Please get in touch if you continue to experience problems locating email confirmation.
Lead times can vary depending on the service you require. Please see Terms of Sale and KW Bespoke Experience for more information
I will always try to accommodate urgent requests. A rush order charge may be applicable. Please refer to Terms of Sale. Use the form on my contact page to get in touch.
Delivery
For information regarding delivery costs and times please refer to the delivery page and Terms of Sale.
We normally use Royal Mail for most deliveries. But other courier services are also used where required.
To ensure the security of your order, all items are tracked and a signature is required on delivery to you.
Returns, Exchanges and Refunds
For information on returns, exchanges and refunds please refer to the returns page and Terms of Sale.
No, the shipping fee is non-refundable, unless an incorrect item was shipped or the item had a defect.
Cancellations
For information regarding cancellations, please refer to the cancellation section in Terms of Sale.
Feedback
Of course you can! Kala Waya Collections is always working to improve and enhance its services. Your suggestions are welcomed. If you have any suggestions, please use the following contact form.
Business Opportunities
As a fellow creative and entrepreneur, I admire the work of professionals within the hair, wedding, couture, creative and fashion industries. I am a strong advocate of sharing the love. Always looking for photoshoot collaborations, brand collaborations, exclusive partnerships and press/blog opportunities. Go to my contact page and let’s connect.
Not just yet. I would love to form exclusive partnerships with gorgeous brands to provide a selection of jewellery pieces. If you would like to discuss any business opportunities or request a price list, please contact me at info@kalawayacollections.com
Still have a question?
Feel free to pop your question in the box below and I will endeavour to respond within 24-48 hours.
